The following two articles highlight Intracorp, a wholly owned subsidiaryof CIGNA HealthCare.

Members, employers alike favor case management
Survey confirms case management importance and popularity

We know that health care management services can reduce costs and improve outcomes. But do customers and their employees share our enthusiasm? Well, here's good news. According to a survey published in the June 2003 issue of Risk & Insurance, over 90 percent of health plan participants gave positive ratings to services such as case management, disease and maternity management and a 24-hour nurseline. Click here and scroll down to Risk & Insurance, June 2003, “Case management’s new era.”

On call around the clock – personal advice
Health advocacy provides answers, and savings

The ability to talk with a nurse 24 hours a day certainly sounds like a good idea. And now there's evidence that services like these really pay off, and more importantly, consumers like the accessibility. 95 percent of participants who called the 24-hour nurseline for information and counseling rated the service positively and 65% said the conversation with the nurse influenced their health care decisions. Employees are, in fact, using health advocacy and health care management services to make decisions about their health care. That's good news for everyone. Click here and scroll down to Rough Notes, June 2003, “Extra health care services: Costs that may provide overall savings.”

Integrated health, disability benefits speed recovery.
Case study demonstrates how benefits can work together for a better outcome

John, a 48-year-old employee at a manufacturing company, was suddenly stricken with kidney failure, which was further complicated by diabetes and hypertension. The road to recovery could have been a long, expensive one. But his CIGNA disability and health plan coverage worked side-by-side to help him recover fully, with less stress and inconvenience, in a shorter period of time. It was a win-win scenario for John, his family and his employer. View the full story.

myCIGNA.com to release major upgrade
Many improvements to debut in September

There's a good deal new in store for users of the award-winning consumer portal, myCIGNA.com. September will bring a roll-out of numerous enhancements – in appearance and functionality as well as content. Site improvements will include enhanced navigation, the ability to print a temporary CIGNA HealthCare I.D. card, expanded claims reporting capabilities, more benefit details, consolidated contact information for all of CIGNA HealthCare plus other carriers and providers, and new features including a Dental Expense Tracker and Tel-Drug Mail Order History. Click here for a sneak preview.

Coyle assumes key leadership post
Joins CIGNA HealthCare as Senior Vice President

John W. Coyle was named senior vice president, HealthCare at CIGNA HealthCare in July 2003. In this role, Coyle leads the company’s medical management, sales, product development and marketing organizations.

Coyle joined CIGNA HealthCare with more than 20 years of health care experience, having recently served as President and Chief Operating Officer of Trigon Healthcare. Prior to that, he served in leadership posts at Aetna, including serving as Head of Business Operations and Head of International Health Business. During his career, Coyle also held leadership positions at Av-Med Health Plan in Jacksonville, Florida, Tennessee First Health Plan in Knoxville, TN and at George Washington Health Plan in Washington, D.C.

Coyle received a Bachelor of Science in Health Care Management from George Washington University, Washington DC, after having served as a member of the U.S. Navy Hospital Service Corps.

CIGNA Behavioral Health CEO has done his homework – really
Keith Dixon, Ph.D., brings learning , experience to leadership post

He's taught psychology in Vermont. He's studied human behavior in India. Fulbright scholar, college professor, and more recently, executive at United Behavioral Health, Keith Dixon brings a world of knowledge to CIGNA Behavioral Health. Learn more in this article from Network, an electronic newsletter from Union Institute and University.

Bryant to lead CIGNA Pharmacy Management
Jim Bryant named President; formerly a key executive at Caremark

Pharmacy benefits are nothing new to Jim Bryant. The new President of CIGNA Pharmacy Management helped Caremark – now the 4th largest independent pharmacy benefit manager in the U.S. – grow their pharmacy benefit profits at a 97% compound annual growth rate. An entrepreneur as well as a corporate leader, Jim knows how to produce results. Find out more about what Jim brings to CIGNA.

Hot off the press – Three new brochures
New literature is now available to help you with sales

Need background for a presentation? Want a good door opener, or an informative leave-behind? We've just produced three new brochures to aid you in your selling efforts. Click to view the brochure(s) of your choice:

• We can help (13 pages, Cat. No. 590014) – This is our high-level capabilities brochure, providing an excellent overview of CIGNA HealthCare offerings including Health & Wellness Programs; Product, Network & Funding; and Administration & Service.
  
• Funding Solutions (6 pages, Cat. No. 590013) – CIGNA HealthCare has long been a leader in optimizing cash flow and minimizing risk through flexible funding options. This brochure covers our diverse offering of Fully Insured, Fully Insured – Participating, Minimum Premium, ASO and Stop Loss plan alternatives.
  
• Well behaved (6 pages, Cat. No. 589507) – Here's an overview of CIGNA Behavioral Health, emphasizing our commitment to the mental and emotional well being of employees, which has resulted in some impressive statistics – such as a 94% overall patient satisfaction rate, 92% of claims processed in less than 10 days, and 90% issue resolution on the first call.

To obtain copies of these brochures, call your CIGNA HealthCare Sales contact.

The Big Picture gets close to home
Introducing local CIGNA HealthCare news

Until now, we've offered news of interest to everyone. But there's also local news happening all over the country. So with this issue, we're introducing local editions of The Big Picture – to help you get better acquainted with CIGNA HealthCare people and information in your area. Click here for local news.

Favorable year ahead for U.S. economy
CIGNA economist predicts acceleration in growth

Yes, the economy has been making progress. But no, it hasn't taken off. However, that's likely to change in the next 12-18 months, says Robert F. DeLucia, Managing Director and Chief Economist, CIGNA Investment Management. DeLucia cites an unprecedented degree of monetary and fiscal policy stimulus, along with the stimulus from the recent declines in the U.S. dollar, as reasons for optimism. Want the full report? Download the 3-page Quarterly Economic and Financial Market Review and Outlook for Q2 2003.